What are plugins in Dynamics 365 CRM?

Plugins are custom code components developed using C# that execute automatically when specific events occur within Dynamics 365 CRM. They allow developers to implement advanced business logic that cannot be achieved through standard configuration. Plugins can run before or after operations such as record creation, update, deletion, or retrieval. They are commonly used for validations, calculations, integrations, notifications, and business process automation. Plugins execute on the server side, providing secure and efficient customization.

Does the course include Power Platform integration?

Yes, the course includes Power Platform integration as an important component of Dynamics 365 CRM Technical Training. Learners understand how Power Apps, Power Automate, and Microsoft Dataverse work together with Dynamics 365 CRM to automate business processes and create low-code applications. The course explains how Power Platform extends CRM capabilities through workflow automation, custom applications, approvals, notifications, and external system connectivity.

Does this course include real-time projects?

Yes, Dynamics 365 CRM Technical Training includes real-time projects that simulate enterprise business requirements. Learners work on CRM customization, plugin development, workflow automation, JavaScript implementation, API integration, Power Platform solutions, and deployment activities. These projects help candidates understand how CRM development concepts are applied in actual business environments. Practical implementation improves technical confidence and problem-solving skills while preparing learners for project-based interview discussions.

Is Dynamics 365 CRM Technical Certification worth pursuing?

Yes, Dynamics 365 CRM Technical Certification is highly valuable for professionals seeking careers in Microsoft technologies. Certification validates expertise in CRM customization, development, integration, Power Platform, and enterprise solution implementation. Many organizations prefer certified professionals because they demonstrate practical knowledge and technical competence. Certification also improves job opportunities, professional credibility, and salary potential.

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Dynamics 365 CRM Technical (Customization & Development) (PL-400 )

Microsoft Dynamics

Dynamics 365 CRM Technical (Customization & Development) (PL-400 )

Q: What is Dynamics 365 CRM Technical Training?

Dynamics 365 CRM Technical Training is designed for professionals who want to develop technical expertise in Microsoft Dynamics 365 Customer Engagement applications. The course focuses on CRM customization, development, configuration, plugins, workflows, JavaScript, Power Platform, Web API, and integration with external systems. Learners gain practical knowledge of creating custom business solutions, automating business processes, and extending CRM functionality using Microsoft technologies. The training includes hands-on projects and real-world scenarios to help candidates understand enterprise implementations.

Q: Who should enroll in the Microsoft Dynamics 365 CRM Developer Course?

The Microsoft Dynamics 365 CRM Developer Course is ideal for software developers, Dynamics 365 consultants, CRM administrators, Power Platform developers, and IT professionals looking to build technical expertise in Dynamics 365 CRM. Fresh graduates with programming knowledge can also benefit from this course as it provides a structured learning path from CRM fundamentals to advanced customization and development. Professionals who want to work on enterprise CRM implementations, automation projects, and Microsoft cloud technologies will find this course valuable.

Q: What skills will I learn in Dynamics 365 CRM Development Training?

Dynamics 365 CRM Development Training helps learners develop technical skills required to customize and extend Microsoft Dynamics 365 applications. The course covers entities, forms, views, business rules, workflows, JavaScript, C#, plugins, custom workflow activities, Web API, Power Platform, Dataverse, Azure integration, and solution management. Learners also understand security configuration, deployment strategies, integration techniques, and troubleshooting methods.

Q: Is coding required for Dynamics 365 CRM Technical Training?

Yes, basic programming knowledge is beneficial for Dynamics 365 CRM Technical Training because many development activities involve coding. Learners use C# for plugin development and custom workflow activities, while JavaScript is used for client-side form customization and validation. Understanding .NET concepts, REST APIs, and Microsoft development tools also helps in creating advanced CRM solutions. However, the course begins with fundamental concepts and gradually introduces technical development topics. Beginners with programming experience can easily follow the learning process, while experienced developers can enhance their existing Microsoft CRM development skills.

Q: What is the difference between CRM Functional and CRM Technical?

Dynamics 365 CRM Functional focuses on configuring business applications without extensive coding. Functional consultants work on requirements gathering, business process mapping, security roles, workflows, dashboards, and user management. Dynamics 365 CRM Technical focuses on customization and development using programming languages and Microsoft development tools. Technical professionals build plugins, JavaScript customizations, APIs, integrations, custom workflow activities, and advanced business logic.

Q: What programming languages are used in Dynamics 365 CRM development?

Dynamics 365 CRM development primarily uses C# and JavaScript. C# is used for creating plugins, custom workflow activities, Azure Functions, and server-side business logic. JavaScript is used for client-side scripting, form customization, validations, and improving user experience. Developers also work with .NET Framework, REST APIs, Web API, HTML, CSS, JSON, and Power Platform technologies. Understanding these technologies enables professionals to build customized CRM applications, automate business processes, and integrate Dynamics 365 with external systems. Knowledge of these programming languages significantly improves career opportunities in CRM development.

Learn Dynamics 365 CRM Technical Training to master CRM customization, development, plugins, workflows, integrations, and enterprise application solutions.

5/5(4,890 Reviews)

Level

Advanced

Duration

8 weeks

About

Training Plan

Course Curriculum

New Batch

Projects

Certificate

Testimonials

FAQ

Interview FAQ

Placement Client

About Dynamics 365 CRM Technical (Customization & Development) (PL-400 )

Dynamics 365 CRM Technical Training helps professionals build expertise in customizing, developing, and extending Microsoft Dynamics 365 CRM solutions for business requirements. This training covers essential development concepts including customization, configuration, plugins, workflows, JavaScript, Power Platform, integrations, and solution management. The Dynamics 365 CRM Development Training program enables learners to understand how to create customized CRM applications, automate business processes, and develop technical solutions using Microsoft technologies.

Through Dynamics 365 CRM Customization and Development Training, candidates gain practical knowledge of entities, forms, views, security roles, business rules, workflows, and advanced customization techniques. The Microsoft Dynamics 365 CRM Developer Course is designed for developers, consultants, and IT professionals who want to build career opportunities in Dynamics 365 Customer Relationship Management. This Dynamics 365 CRM Technical Certification Training prepares learners with real-world skills required to design, develop, customize, and maintain CRM solutions using Microsoft Dynamics 365 technologies.

Training Plan

About trainer

Working professional who is carrying more than 10 years of industry experience.

Decks & Updated Content

Access to updated presentation decks shared during live training sessions.

e-Book

Assignments & MCQs

Module-wise assignments and MCQs provided for practice.

Video Recording

Daily Session would be recorded and shared to the candidate.

Projects

Live projects will be provided for hands-on practice.

Resume Building

Expert-guided resume building with industry-focused content support.

Interview Preparation

Comprehensive interview preparation with real-time scenario practice.

Course Curriculum

Introduction to Dynamics 365 CRM Technical Concepts

This module introduces the fundamentals of Microsoft Dynamics 365 CRM and explains the technical architecture behind CRM applications. Learners understand CRM components, customization capabilities, development environments, and the role of technical consultants in implementing CRM solutions.

Overview of Microsoft Dynamics 365 CRM

Dynamics 365 CRM architecture

Customer Engagement applications

CRM technical roles and responsibilities

Dynamics 365 CRM Configuration and Customization

This module focuses on customizing Dynamics 365 CRM according to business requirements. Learners understand how to configure CRM components without coding and create user-friendly business solutions.

Creating and managing solutions

Entities and tables

Fields and data types

Forms and form customization

Dynamics 365 CRM Data Modeling

This module explains how CRM data is structured and managed within Dynamics 365. Learners learn to design efficient data models that support business processes and reporting requirements.

Data model concepts

Standard and custom entities

One-to-many relationships

Dynamics 365 CRM Security Management

This module covers security features used to protect CRM data and control user access. Learners understand how to implement role-based security and manage permissions effectively.

Security roles

Users and teams

Business units

Field-level security

Dynamics 365 CRM Workflow and Process Automation

This module explains how to automate business processes using Dynamics 365 workflow capabilities. Learners understand how to create automated actions and improve operational efficiency.

Workflow fundamentals

Classic workflows

Business process flows

Actions and processes

JavaScript Customization in Dynamics 365 CRM

This module focuses on client-side customization using JavaScript. Learners understand how to enhance forms, validate data, and create interactive CRM experiences.

JavaScript fundamentals

Form scripting

Client-side validation

CRM JavaScript APIs

Dynamics 365 CRM Plugin Development

This module covers server-side customization using plugins. Learners understand how to develop custom business logic and extend CRM functionality using C# programming.

Plugin architecture

Plugin execution pipeline

Pre and post events

Plugin registration tool

Dynamics 365 CRM Custom Workflow Activities

This module explains advanced workflow customization using custom workflow activities. Learners learn how to create reusable business logic components.

Custom workflow activity concepts

Workflow activity creation

Input and output parameters

Workflow deployment

Dynamics 365 CRM Integration Development

This module focuses on connecting Dynamics 365 CRM with external applications. Learners understand integration methods, APIs, and Microsoft integration technologies.

Dynamics 365 Web API

REST API integration

Power Automate integration

External application connectivity

Power Platform Integration with Dynamics 365 CRM

This module introduces Power Platform capabilities that extend Dynamics 365 CRM functionality. Learners understand how Power Apps and Power Automate enhance CRM solutions.

Power Apps integration

Dataverse concepts

Power Automate workflows

Custom connectors

Microsoft Dynamics Courses

No related courses found

Additional Program Highlights

Comprehensive study materials and resources

Professional resume building session

Master your interview skills

Real-world project demonstrations

Upcoming Batches

✓ Selected

Weekdays

📅 24 Jul 2026

⏰ Time

07:00 AM11:00 AM

02:00 PM09:00 PM

Weekdays

📅 27 Jul 2026

⏰ Time

07:00 AM11:00 AM

02:00 PM09:00 PM

Weekdays

📅 29 Jul 2026

⏰ Time

07:00 AM11:00 AM

02:00 PM09:00 PM

Weekdays

📅 30 Jul 2026

⏰ Time

07:00 AM11:00 AM

02:00 PM09:00 PM

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Eligible Candidates for this Training

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Working Professionals

Ops/Administrators/HR

Developers

BA/QA Engineers

Cloud / Infra

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Career Growth

Dynamics 365 CRM Technical Consultant

Dynamics 365 CRM Developer

Microsoft Dynamics 365 Developer

Dynamics 365 CE Developer

Dynamics 365 CRM Technical Lead

Dynamics 365 Customization Developer

Dynamics 365 Plugin Developer

Power Platform Developer

CRM Application Developer

CRM Technical Consultant

Dynamics 365 Solution Architect

Azure Integration Developer

Dynamics 365 CRM Technical Consultant

Dynamics 365 CRM Developer

Microsoft Dynamics 365 Developer

Key Projects

Industry Oriented Projects

Microsoft – CRM Sales Automation Solution

Scenario: Developed Microsoft Dynamics 365 CRM technical customizations for Microsoft in Redmond, USA to automate sales operations using plugins, JavaScript, and Power Platform.

Live Work:

Developed CRM plugins using C#
Customized forms and business rules
Automated sales workflows

Outcome: Improved sales process efficiency

Accenture – Customer Service CRM Portal

Scenario: Built a customized Dynamics 365 CRM solution for Accenture in Dublin, Ireland to streamline customer service operations through workflows and API integrations.

Live Work:

Created custom CRM entities
Developed Web API integrations
Configured security permissions

Outcome: Enhanced customer service operations

Deloitte – CRM Integration Framework

Scenario: Implemented Dynamics 365 CRM customization for Deloitte in London, UK by integrating CRM with enterprise applications using Azure services and Power Platform.

Live Work:

Built custom CRM plugins
Integrated Azure cloud services
Managed solution deployments

Outcome: Enabled seamless business integration

KPMG – CRM Workflow Automation

Scenario: Developed Microsoft Dynamics 365 CRM custom workflows for KPMG in Toronto, Canada to automate approval processes and improve operational productivity.

Live Work:

Developed workflow automation
Customized CRM dashboards
Implemented JavaScript validation

Outcome: Reduced manual business processes

Placement Process

Live Class with Industry Use Cases

Interactive learning
Real-world examples
Expert guidance
Doubt resolution

Daily Assignment & Weekly Assessments

Hands-on practice
Concept reinforcement
Weekly evaluation
Timely feedback

Project Testing & Deployment

Project development
Testing practice
Deployment exposure
Portfolio creation

Interview Preparation (Mock, PD, Alumni Session)

Mock interviews
Personal development
Alumni guidance
Confidence building

Resume Building

Resume crafting
Industry-focused format
Skills highlighting
Professional presentation

Placement

Job assistance
Interview support
Career guidance
Opportunity access

Latest Hiring

No hiring posts

Recently Placed Candidates

No placements available

Latest Hiring

No hiring posts

Our Success Mantra

Commitment

Ensuring quality training every day

Fulfillment

Meeting learning goals with confidence

Accomplishment

Students achieving industry-ready expertise

Our Learner Voice

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Beyond Courses:

Additional Support We Provide

24/7 Support

LinkedIn Profile

Resume Writing

Alumni Sessions

Interview Preparation

Live Projects

What Makes TechPratham Training Different?

Feature

TechPratham Advantage

Industry Standard Institutes

Real-World Implementation

Live enterprise tenant access for 24/7 practice on real-world, enterprise-grade scenarios.

Restricted or simulation-based access that lacks real-world complexity.

Subject Matter Experts

Mentorship from certified professionals with 15+ years of global industry experience.

Generic instructors with no hands-on implementation background.

2026 Ready Curriculum

AI-driven curriculum with advanced platform integrations and real-world configurations.

Basic, outdated syllabus that misses key technical integrations.

Daily & Weekly assignments

Daily assignments and weekly assessments focused on concept reinforcement and continuous feedback.

Self-paced learning with no accountability or progress tracking.

End-to-End Lifecycle

Hands-on project testing and deployment with portfolio-ready real-world exposure.

Basic lab exercises without any deployment or testing practice.

Interview Readiness

Structured interview preparation including mock interviews, PD sessions, and alumni guidance.

Minimal support limited to a generic certificate of completion.

Placement Support

Guaranteed interview support through tie-ups with top MNCs and 1-on-1 mock interview sessions.

Basic career tips with no direct industry connections.

Training Support

24/7 technical doubt resolution and personalized mentoring support.

Limited mentor availability and no support after class hours.

Affordable Fees

Competitive fixed pricing with flexible payment options and transparent fee structure.

Inflated fees with hidden costs and low return on investment.

Real-World Implementation

Live enterprise tenant access for 24/7 practice on real-world, enterprise-grade scenarios.

Restricted or simulation-based access that lacks real-world complexity.

Subject Matter Experts

Mentorship from certified professionals with 15+ years of global industry experience.

Generic instructors with no hands-on implementation background.

2026 Ready Curriculum

AI-driven curriculum with advanced platform integrations and real-world configurations.

Basic, outdated syllabus that misses key technical integrations.

Daily & Weekly assignments

Daily assignments and weekly assessments focused on concept reinforcement and continuous feedback.

Self-paced learning with no accountability or progress tracking.

End-to-End Lifecycle

Hands-on project testing and deployment with portfolio-ready real-world exposure.

Basic lab exercises without any deployment or testing practice.

Interview Readiness

Structured interview preparation including mock interviews, PD sessions, and alumni guidance.

Minimal support limited to a generic certificate of completion.

Placement Support

Guaranteed interview support through tie-ups with top MNCs and 1-on-1 mock interview sessions.

Basic career tips with no direct industry connections.

Training Support

24/7 technical doubt resolution and personalized mentoring support.

Limited mentor availability and no support after class hours.

Affordable Fees

Competitive fixed pricing with flexible payment options and transparent fee structure.

Inflated fees with hidden costs and low return on investment.

What is Dynamics 365 CRM Technical Training?

Who should enroll in the Microsoft Dynamics 365 CRM Developer Course?

What skills will I learn in Dynamics 365 CRM Development Training?

Is coding required for Dynamics 365 CRM Technical Training?

What is the difference between CRM Functional and CRM Technical?

What programming languages are used in Dynamics 365 CRM development?

Industry-Recognized Certification

Dynamics 365 CRM Technical Certification

News Highlights

TechPratham Introduces Hire-Train-Deploy Model to Transform HR & ERP Talent in the AI Era

TechPratham Empowering Future Professionals Through AI-Focused HR & ERP Training

Featured In

TechPratham Gains Recognition for Bridging the HR & ERP Skills Gap with Hire-Train-Deploy

TechPratham's Hire-Train-Deploy Approach Reshaping HR & ERP Careers in the AI-Driven Industry

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Technology First

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Start typing to search courses...

Dynamics 365 CRM Technical (Customization & Development) (PL-400 )

Enquire This Course

Placement Client

About Dynamics 365 CRM Technical (Customization & Development) (PL-400 )

Training Plan

About trainer

Decks & Updated Content

e-Book

Assignments & MCQs

Video Recording

Projects

Resume Building

Interview Preparation

Course Curriculum

Microsoft Dynamics Courses

Additional Program Highlights

Upcoming Batches

Eligible Candidates for this Training

Career Growth

Key Projects

Industry Oriented Projects

Microsoft – CRM Sales Automation Solution

Live Work:

Accenture – Customer Service CRM Portal

Live Work:

Deloitte – CRM Integration Framework

Live Work:

KPMG – CRM Workflow Automation

Live Work:

Placement Process

Live Class with Industry Use Cases

Daily Assignment & Weekly Assessments

Project Testing & Deployment

Interview Preparation (Mock, PD, Alumni Session)

Resume Building

Placement

Latest Hiring

Recently Placed Candidates

Latest Hiring

Our Success Mantra

Commitment

Fulfillment

Accomplishment

Our Learner Voice

Beyond Courses:

What Makes TechPratham Training Different?

What skills will I learn in Dynamics 365 CRM Development Training?

Explain the architecture of Dynamics 365 CRM.

What are managed and unmanaged solutions in Dynamics 365 CRM?

Microsoft Dynamics 365 CRM Technical Certification Details

Exam Details

Who Should Take This Certification?

Important Note

Industry-Recognized Certification

News Highlights

Featured In

India

Head Office

India

Noida Office

India

Hyderabad Office